Yelp uses a computer based algorithm to try to separate real reviews from fake reviews, and it hides or "filters" the reviews that it thinks are fake. Unfortunately, most of our real customers are not frequent users of Yelp (one of the criteria Yelp uses to filter reviews) and many of their reviews have been suppressed.
I feel it is important for our potential customers to read all the reviews that have been posted about our business. If you visit Yelp, please read all of our reviews to get a more accurate picture of our customer satisfaction. If you'd like to speak to any real customers whose reviews have been suppressed, we would be happy to arrange a conversation for you.
After each one of our solar installations we send out a survey inviting our customers to rate our service. The results shown are the average ratings for our installations on residential homes.
||Your way of doing business is
great. New equipment , well trained people, quality parts, and the men doing
the work really do seem to care about doing the best quality work I have ever
seen. I have been in construction field for 35 years and this good stuff.
|Amy & Andrew C.
||Your technicians: Jeff, John,
and James are Awesome!!!!!!! They were very considerate and hard working.
Extremely thorough guys who work really well together. They made our
experience pleasant. Very professional. Can't say enough good things about
them!!! We are very pleased. Thank
you!............... We will tell EVERYONE we know!
||Your team enjoys what they do,
which is nice to see and creates confidence in their work for your clients.
||Your people were
courtious,caring and concerned that the job was done perfectly. You have
restored my outlook on the present gereration. Okay now for the truth..I enjoyed having
the group here. They were just great. Thank you. With people like this you
cannot go wrong.
||Your installation team was
efficient, professional, courteous and amiable. They were a pleasure to work with.
||Your installation personnel, the
Moke Crew, were excellent. They were
very proficient. We have a roof that
is difficult to work on and they did an outstanding job being careful as they
worked on it. It was evident the care
and proficiency they exhibited while working.
The members were friendly and always willing to answer our questions
as to what they were doing. They
carefully took their time ensuring a job done right. We were very happy with their work.
||Your install crews are top
||Your entire team did an
excellent job. I was especially impressed with the installation crew.
Sometimes craft personnel are a little less than personable or professional
in their behaivor. That was NOT the case with the crew that installed our
system. They were personal, professional in their behaivor and in
communicating their needs and asking for our preferences. We're so ready to
start producing our own electricity. Thanks again to the crew and Seth's
communication all along the process.
||Your company is one of the best
I have ever worked with in all phases.
The installers Charles, Brian and Liam are one of the most
professional and safety minded individuals I have ever met and I have met
with and work with a lot of companys in the past. They are a plus 10 rating and I will highly
recommand anyone to your company.
||Your company and its employees
have been great. We will continue to
send friends your way.
||You were great to work
with. From my first phone call
everyone has been very helpful and timely.
Those that worked in and around my home were courteous, friendly and
always left my house clean. And I never had to worry about a gate being
left opened for the dogs to escape.
||You guys were 100% in every
aspect... and I don't say that lightly...
everything from sales... to install to turn on.. was just as you said
it would be.. no deviation from schedule or work flow one it began.... Very Impressive
||You guys have been awesome so
far. Our salesman Kevin has been very
responsive to any questions including Ceon who facilitated the install. Brian (our installation foreman) was very
conscientious, as was his crew. They
left the yard cleaner than they started and were all smiles all the
time. To top if off, they finished 1
day early! Thanks for a great
experience so far. Can't wait for it
to be turned on!
||You guys have all been
great! Carolyn Sass, Andrew and
everyone else at SolarCity has been helpfull, cheerful and professional. Thanks to all of you.
||You guys did a great job and I
couldnt be happier
||You guys are number 1. The
installers were great.. Very professional and listen to any concerns we had
and will to make adjustments with everyones ok. Even after we had the system
turned on, you guys contacted us noting that the converter was not putting
out like it should and will be scheduling the replacement. Nice job guys. I
will be working on getting other people on board to Solar. Looking forward to
see what the numbers are like now the summer is finally here. Lastly, my wife
Rose is looking for one of those Solar City hoodie sweatshirts.
||You guys are great. Extremely
professional, courteous and knowledgeable. Each time I had a question it was
immediately answered by either someone on your technical staff or Linda T,
our sales rep. You may refer any of your potential customers to me for a
reference. Thanks for your great work.
||You guys are great.
||You Folks did a great job and I
will be recommending your services to all my neighbors and friends. System is
working great !!!
||My experience with Solar City
has been a really good experience with the quality and professionalism of
it's personnel in all areas from first contact to the final inslallation of
our system. A very nice experience and a seamless process.
||Working with SolarCity has been
a terrific experience! The staff is
knowledgable, and even when I threw them a curveball about our particular
state tax rebate program, they got an email with supporting documentation and
an expert on the phone with me to answer my questions within 24 hours! Very professional, and I've already
recommended you to over 10 of my friends and family (and our solar array
hasn't even been turned on yet!) Keep
up the great work!
||Wonderful experience! Solar City
has excellent customer service. John
was especially good. It is so
refreshing to have sales people that treat you with respect and courtesy.
||What super experience it has
been doing business with you all. Everyone has just been so nice and
knowledgeable. I could not imagine anything going smoother.
||What a unique experience and
what a great job everyone did! I will never be able to thank everyone enough
but I do want to mention Carey and his
team: Byron and Tunde. Carey’s communication
and leadership style are outstanding! He empowered his team mates to make
decisions on the spot motivating them to do more and plan ahead. These are
key elements to great performance and it showed in the extremely well
coordinated step by step approach of this install. Even if short one person
on the second day Carey and Tunde managed to finish on time – a testament to
their organization and planning skills. Many thanks to all that helped make
this dream a reality!
||Well done. I appreciate the demeanor of all involved,
as well as the attention to safety, neatness and organization. Everyone seemed to be happy to be doing the
work and it all looks great. Let's
hope for a bunch of sun.
||We were very happy with out
sales representative, Brent L. The installation crew was very professional
||We were very happy through the
entire process with all we came in contact with.
||We were so excited about getting
this system but what really excited us was every time we spoke to someone at
solar city, they were excited for us.
We researched with several different companies and this was the best
deal for the money. The process for
approval was so fast and then the installation was even faster. I want to thank the professional team that
came to the house, San Fou S., Matt H., Alex C., Chieb Fou S. and Byron S.
were a great, respectful group of guys.
I made them lunch one day and they barely would stop working to eat.
||We were especially impressed
with the quality of work and responsiveness of the installation crew.
||We have found the entire
experience with Solar City thus far to be fantastic. Everyone has been very professional and
courteous. We also felt that everyone
moved the process along expeditiously and smoothly. We would definitely be happy to recommend
SolarCity to our friends and others.
We are thrilled to have turned on our system yesterday and look forward
to generating electricity to save.
||We could't be more pleased with
the customer service from Solar City.
From start to finish every step was thoroughly explained to us. Someone was always quickly available to answer
questions or respond to my emails. The
knowledge and professionalism of everyone we came in contact with was
outstanding. I don't know why anyone
would go anyplace else for their solar systems. We will recommend you to everyone. Thank you for making this an exciting
||We are very pleased with the
ENTIRE process... from our salesperson Mike, who was great.... to the
wonderful installers.....and the guy who came out with APS to turn on our
system! Every step of the way your
customer service was top notch!! Thank
you very much!
||We are very pleased with our
SolarCity installation and impressed with the company personnel. We watch our
system performance almost daily using the web.
|William And Lucy W.
||We are very impressed with the
quality of Solar City's people, their high praise for the company, the
service, the communication and the performance of the system to date. We
would recommend SolarCity without reservations.
||We are very impressed with
everyone we have come into contact with at Solar City. All have been very professional and
knowledgeable. The team of installers
(Rolando, Logan and one other gentleman) were awesome. Always explaining what they were doing and
would be doing the next day. Called
both John and I when they were going to be late arriving on one day due to a
safety meeting at work. Very much
appreciated. Thank you.
||We are excited about this new
system and the potential savings that we will realize once it gets turned
on. Everyone involved has been very
professional and has done exceptional work.
|Don And Jeanne G.
||We are both in our 70's, and we
must tell you we have never had better service from anyone than you! You
folks are simply...the best! Thank you for making our experience a real
pleasure. We recommend Solar City at every opportunity.
||Very professional from start to
||Very professional and timely.
Along with friendly employees. Thanks
for the great experience.
||Very pleased with the whole crew
so far, the initial guys and the installation guys. Very professional. Installation actually
looks cool. Can't wait to run it now.
||Very pleased with the overall
experience. Now I am looking forward to the benefits. Thanks!
||Very pleased with the
installation crew that installed the system, they were very
professional. The conduit run in
particular was very nice.
||Very pleased with the entire
process. Thank You.
||Very happy with the whole
||Vanessa has always been the one
I turn to for questions. Even though her job (selling me on SolarCity) was
complete, she always helped in a very courteous and timely manner. She is
great. The installation team was fantastic,
friendly, courteous, and very safety oriented (both for themselves and us).
They kept us well informed throughout the process - couldn't be better!
|Harvey And Beverlie T
||Up and running great. Really appreciated.
||Today Rich T & Jason S did
the connecting of the system and check out they did a fantastic job in doing
their work in a timely manner with minimal electrical down time and quality
workmanship. Both men are very personable making this transition to solar a
very good experience, Rich has been
out several times and as always in what ever he was doing he made sure that
safety and your convenience took priority.
||They were very competent and
professional. They were able to
answer my questions and help me
through the process.
||Throughout the process your
staff has been professional and courteous. I especially commend the staff
that installed the solar panels as they exhibited true professionalism,
friendliness and informative. Once the
system was installed your staff has been in constant contact and insuring that I knew each part of the
process. I am greatful for their assistance, prompt response and
||This was an excellent experience
for me! Much easier than expected. I have recommended Solar city to many
friends and family since our installation. I only wish I could have done this
years ago! Thanks to you all again
||This was a very pleasent
experience for me. Every person I
talked with was exceptionally kind and helpful. I sing your praises to anyone who will
listen. Thank you for all that you
have done. I especially like the fact
that you hardly notice the panels unless you look for them up on the roof.
||This has been and ALL OUT
fantastic experience. I will reccomend you all highly... I am interested in
expanding the system...
||This has been a really great
experience - our salesman and installation team were especially good. Thank you!
||The whole process went very
smoothly for us. Communication was timely, we were periodically informed of
the status of the installation via telephone or E-mail. SolarCity processed
all of the permits and coordinated with other organizations involved. When the installers were scheduled to show
up, they were very professional, they arrived on time, explained to us the
proccess and worked very efficiently, no litter was left behind. Today, we
turned our system on for the first
time and are looking forward to sunny days!!! Thanks a million.
||The whole process was excellent.
Accurate and patient explanations from everyone and a sales team that
genuinely helped me get what I needed.
||The whole experience from start
to finish has been outstanding.
||Solar City made it extremely
easy to go through this process. You explained everything, led me through
next steps, kept me informed of status and reminded me of my jobs too! I
would highly recommend Solar City to others.
||The system I received will
provide 90% of my electric which will help and the installation personel were
helpful and completed the task in a timely maner. I am very happy with the
||the solar city installation was
such an easy experience for us.
everyone was courteous and so professional. they went above and beyond while working on
my house. you certanly have wonderful
employees. i will definately recomend
solar city to my friends.
||the service and the people from
"Solar City" are fantastic! Could not be better
||The Sales person was very
friendly and very helpful, the crew doing the installation was also very
friendly and very helpful explaining the work to me.
||The process was painless and was
completed sooner then I was told. I'm sure I will see a big drop in my
electric bill. Thank you SolarCity
||THE PERSONAL THAT I HAVE TALKED
WITH AND THE INSTALL PERSONAL WERE VERY PERSONABLE THEY MADE ME FEEL AS IF
THE SYSEMT WAS GOING TO BE AT THERE HOME
||The people who installed our
system were outstanding. Very
efficient, very accommodating, and very professional. We couldn't have asked for a more qualified
bunch. Although our roof was hard to
work on, you could tell the care they used in performing their duties. Can't say enough nice things about them.
Thanks for doing such a great job.
||The installers were wonderful.
Everything was left cleaner than when they started. Thanks.
||The installers were very
professional and kept us up-to-date on what was happening such as when they
were leaving for lunch or the day and when they would return. They were
||The installers were fantastic,
hardworking and friendly. They worked
at 150% on a 90 + degree day never letting up. They were tidy and efficient in all they
did. Really nice people.
||The installers did an extremely
professional job. They were prompt and hard working each day at our house.
The results look wonderful.
||The installation team was just
superb - can't remember the name of the lead guy but just fantastic. Also, Kudos to Anita - consummate
professional, courteous, enthusiastic, just a great person and a solid
representative for your company. Dave
B has also been terrific and timely.
Really great experience once the install got started.
||The installation team that came
out to the house over the three days of the installation process were
spectacular! Nils and the other guys were able to answer all our questions
about the installation and general knowledge on the system. Every one of them
were friendly and respectful. It was like having a group of my buddies
working on the house. The whole experience was exciting and we can't wait to
turn our new solar system on. Thanks!
||The installation team (Hydrus
Crew) of Michael Lilly, J.T. Huggins, John Arroyo, and Geoffrey Bedin were
hard working, competent, professional, and courteous. It was a pleasure having them do the
installation work. In addition, Lou
Kessler was a huge help in getting things going. Chris did the electricity and came to our
house to get the panel names straigntened out. All in all, Solar City has great
||The installation crew were very
professional. David and Rockco were both very friendly and helpful resolving
||The installation crew was very
professional, efficient, and very hard working. I would not only recommend them to anyone;
but also, if I were to add anything to my solar array, I would insist they
performed the work!
||The installation crew was very
courteous, professional and timely. They made the whole experience very easy.
||The installation crew finished
up their installation of my solar on Thursday. I commend their
professionalism, personalities, and work ethic. Not only did they do a great
job, but cleaned up the area, painted the electrical conduit pipes, etc. (I
had the paint available), and were very informative about what they were
doing, the expected time-line for turn-on (city and APS inspections). Again, my hat is off to the crew who did
the work on my house. I ask that their supervisor be informed about how happy
I am with their effort.
||the install went great it took
less then 2 days, i really like the conduit work and also the inverter
location, they did a great job.
||The install guys were the
||The install crews were very
professional. They left our propery
neat and clean.
||The guys on the job doing the
install did a great job. very professional
||The guys did a great job
||The experience was smooth from
beginning to end. I will recomend
SolarCity as often as I can. In fact,
I was in a Home Depot recently and a few people were discussing Solar Power. I pointed to the sign for SolarCIty and
told them to give you a call. I filled
them in on how smooth the process had been and they were a bit reluctant as
it's pretty unbelievable that everything worked as it was described.... I told them that two of my friends had
already gone live with their Solar Panels from SolarCity or I may not have
believed it either. Keep up the great
work and customer service,
||The entire staff at Solar City
has been wonderful to work with. Today has been a special day, our system has
been turned on for a few days. How wonderful it was to see my meter going
backwards. Thank you Solar City.
||The entire solar city
experience, from the intial consult with the sales rep, to the final
installation, was absolutely phenomenal!
Solar City was most generous in their communications, exceeded my
expectations for a timely install and provided world class customer
service. I cannot say enough good
things about Solar City! You cannot go
wrong with them!
||The entire process was well
executed...SolarCity was always on top of every step as it came, and the
communications were clear as to what we should expect or how long each step
might take. In the end our solar system
was installed perfectly and turned on much sooner than expected!
||The entire process was handled
flawlessly. Everyone was polite, informative, and smart. Solar City employees
showed up on time for every appointment and were very knowledgeable.
||The Customer Service from
beginning to end has been outstanding!!
All communication was very timely and thorough!! The installation team were exceptional!!! They were professional at all times and
their attention to detail and care of the product and my home were
amazing!!! I have rarely seen this
high quality of work from installers in any profession!!! They truly have raised the
bar......!!!! I usually don't leave a
company's advertising sign in my yard but I will be leaving Solar City's up
for a while because of the exceptional service and quality from the installer
team!!! Thanks again!