Thank you for taking the time to visit the SolarCity review page. I am proud that across our entire customer base, the average experience has been between great and excellent. It is important for me to show you how our customers feel about the service we provide. What you see below is the analysis of the responses we have received from our customers.
Yelp uses a computer based algorithm to try to separate real SolarCity reviews from fake reviews, and it hides or "filters" the reviews that it thinks are fake.
Unfortunately, most of our real customers are not frequent users of Yelp (one of the criteria Yelp uses to filter reviews) and many of their reviews have been suppressed.
I feel it is important for our potential customers to read all the reviews that have been posted about our business. If you visit Yelp, please read all of our reviews to get a more accurate picture of our customer satisfaction. If you'd like to speak to any real customers whose reviews have been suppressed, we would be happy to arrange a conversation for you.
After each one of our solar installations we send out a survey inviting our customers to rate our service. The results shown are the average ratings for our installations on residential homes.
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"Your people were courtious,caring and concerned that the job was done perfectly. You have restored my outlook on the present gereration. Okay now for the truth..I enjoyed having the group here."
"Your entire team did an excellent job. I was especially impressed with the installation crew. Sometimes craft personnel are a little less than personable or professional in their behaivor."