Former senior executive from Apple brings track record of service excellence and managing growth to nation’s largest solar service provider
SAN MATEO, Calif., Feb 9, 2011— SolarCity®, a national leader in solar power financing, design, installation, monitoring and energy efficiency services, today announced that Mark Roe has joined the company as vice president of operations. Roe joins SolarCity from Apple, Inc. where he was senior director of worldwide service. He will report to COO Peter Rive. Roe joins the nation’s largest solar service provider on the heels of its first East Coast expansion, and the creation of a new residential solar fund with Citi.
“In just four years SolarCity has grown to have more than 10,000 customers and 1,000 employees,” said Peter Rive. “Mark’s experience in operations and customer satisfaction will be essential in SolarCity’s next stage of growth”
As senior director of worldwide services, Roe oversaw Apple’s global service operations including new product introductions, technical training, field support and feedback, service engineering, strategic sourcing, planning and procurement, field service, Apple Retail service, depot repair operation, and service warehousing and logistics. Roe helped increase Apple’s revenue by a factor of five during his five-year tenure, and helped increase the company’s industry-best lead in customer satisfaction.
“SolarCity has become the leading solar service provider in the U.S.,” said Roe. “I look forward to the challenge of helping lead the operations and engineering teams in innovating and finding more ways to make the customer experience as rewarding as possible as we work to expand our services.”
Prior to Apple, Roe was vice president of customer satisfaction and quality at Palm, where he was responsible for channel management, customer service and product quality. He earned his bachelor’s of science in industrial engineering and operations research from Virginia Polytechnic Institute and a master of business administration in marketing and finance from Syracuse University.
About SolarCity
SolarCity®—a national leader in clean energy services—provides homeowners, business and government organizations cleaner, more affordable alternatives to their utility bills. The company makes it simple for customers to lock in lower, long-term rates for clean energy by providing everything from permitting and installation to ongoing monitoring and maintenance. Additional information about the company is available on the Web at www.solarcity.com.