Incentives Administrator - Residential Team
Asset Management
The Incentives Administrator (Residential Team) is responsible for processing and securing residential incentives for each allocated project. Administrators interact daily with a broad audience, including customers, public utility companies, external administering bodies, and internal teams including Sales, Operations, Engineers, and Fund Accounting. Ensuring that the incentive is secured requires a significant amount of administrative work including the retrieval and coordination of information, completing detailed and technical applications and submissions, relationship management, management of deadlines and milestones, and attention to detail.
Employees who are successful in this role are proactive, use common sense, and take pride of ownership over the quality and accuracy of their work. The ideal candidate must be able to listen and observe, quickly identify the crux of a problem, research the issue, and clearly summarize what is needed. Whilst Administrators work as a part of a team, candidates must be able to organize and prioritize their own workflow and work on multiple tasks with minimal supervision.
Responsibilities
· Document Management
o Prepare, review and submit a high volume of incentive applications and claims ensuring compliance with all relevant guidelines and agreements.
o Maintain filing/document management system for electronic and paper documents.
· Database Maintenance and Monitoring
o Daily input of appropriate notes for all incentive related tasks, manage project status updates, and generate necessary reports to complete assignments.
o Actively monitor the status of each installation and take appropriate, timely action as it relates to incentive administration.
· Coordination - Phone and email communication with SolarCity colleagues, customers and utilities to ensure:
o Proper documentation and information is obtained in a timely manner, and requirements are understood and communicated
o Timely amendments to pending applications.
· Problem Solving
o Identify common incentive issues and develop suitable solutions.
o Handle incoming inquiries in a timely, efficient and professional manner.
· Process Improvement
o Suggest and participate in process improvements including better software utilization, creating application templates, critical reporting and summarizing information for other departments.
Requirements
- · Possess a calm and positive manner.
- · Professionally manage all external relationships in a manner which reflects well upon SolarCity.
- · Approach all tasks with integrity, looking for the best outcome for SolarCity.
- · Effectively prioritize, multi-task and switch from one task to another with ease.
- · Be proficient with desktop applications such as Adobe Acrobat Professional, MS Office, and Explorer.
- · Must be skillful at Excel, and have a strong aptitude for working with numbers, spreadsheets and reports.
- · Experience with SQL reporting is a bonus.
- · Able to identify and solve problems, escalating where necessary.
- · Able to work independently, have good follow-through and take direction well.
- · Able to understand the technical aspects of solar power as they relate to incentives.
Additional Information
Location(s):
San Mateo, CA