Our Customer Care Specialists will take care of you during your switch to clean solar power and throughout the life of your system.
We will manage every step of the installation process—including designs, permits, installation and inspections. Our trained professionals are happy to offer their expertise to help you make intelligent, cost effective and environmentally friendly decisions regarding your electrical energy needs.
We’re here to help. Please do not hesitate to contact us if you have any questions, concerns or suggestions.
We are looking forward to hearing from you as SolarCity continues its quest to make renewable energy an easy and affordable resource for all.
Your Online SolarCity Account
All SolarCity customers have a personal account at www.mysolarcity.com where you can access your project status, FAQs or system information at anytime.
- Project Status—up-to-date progress on your solar installation. We will also send you email updates at key project milestones.
- Customer Resources—User manuals, FAQs and troubleshooting guides
- System Production—through SolarGuard Monitoring
- System Information—system specifications, warranty info and paperwork
Visit your account at
www.mysolarcity.com.
Toll-Free Telephone Support
Please call us at 888.765.2489, Monday - Friday from 7:00 am to 6:00 pm (Pacific).
After hours and on the weekends you can leave a voicemail which we monitor for emergencies.
Email Support
We promise to acknowledge and answer email within one business day. After hours and on the weekends, we will reply the following business day. Our email is customercare@solarcity.com